1. Introduction to the terms and use agreement and privacy
Access to or use of the alcure.me website or the Alcure digital health platform constitutes a legally binding agreement between you and Alcure. Each time you access the alcure.me website or the Alcure digital health platform you are automatically agreeing to the most recent version of this agreement.
If you do not accept this agreement in its entirety then you may not visit, access or use the alcure.me website or Alcure digital health platform.
Alcure may modify the terms of this agreement at any time and will post modifications on this page of the alcure.me website. Modifications are effective once posted and correspond with the stated date of the modification or "Latest version" of this agreement. It is your responsibility to carefully review this agreement each time you visit the alcure.me website or use the Alcure digital health platform
You affirm that you are at least 21 years old and a resident of one of the states we service as published on the alcure.me website to use the Alcure digital health platform. Because of the nature of the telehealth services we offer, Alcure is not able to provide service to anyone under the age of 21 and upon notification or discovery that any user is under the age of 21, Alcure must immediately discontinue service. Alcure also requires all users of its digital health platform to provide honest and accurate information at all times and failure to do so will result in immediate discontinuation of service.
3. Service offered and consent to telehealth
Alcure is a telehealth platform for physicians and credentialed counselors and coaches (collectively "medical providers") to work with you in a more accessible and efficient way using pharmaceutical extinction (also called pharmacological extinction or the Sinclair Method) to treat Alcohol Use Disorder. All medical providers are independent contractors and are not employees of Alcure. The role of the alcure.me website and digital health platform are to facilitate the medical providers' interaction with you. All treatment decisions are handled exclusively by medical providers.
Medical provider services are provided exclusively through telehealth, which refers to online communication between medical providers and patients, including video chat, email, texting, and telephone communication. Telehealth also refers to the electronic prescribing of medication to patients and maintaining patient medical records privately and electronically.
Medical providers using the Alcure telehealth platform do not provide "in-person" medical services to patients but, depending upon the needs of a patient, may refer a patient to another health care provider for in-person medical services. The Alcure telehealth platform is an acceptable mode of delivering the health care services described on the website, which consists of the prescribing an opioid-blocking medication using targeted dosing of the medication combined with professional counseling to reduce alcohol desire or cravings and bring alcohol consumption under control.
Treatment on the Alcure telehealth platform may also include group video chat sessions with your counselor or coach which involve anonymous participation or inclusion of your first name or first initial, or an alias name or initial. You consent to group therapy or coaching via group video chat sessions using this form of identification in group video chat sessions with your counselor. For group sessions, you also agree to maintain the privacy of other participants by not revealing to outside persons their names, aliases, or other information that may permit an outside person to identify them.
Some clients will elect for coaching support. Coaches are also independent contractors and are not employees of Alcure. Coaching helps clients in the process of autonomous treatment. Coaches are well-versed in Alcohol Use Disorder and helpful strategies to assist with the treatment provided on the Alcure digital health platform, but coaches are not credentialed counselors and cannot diagnose or treat mental health issues.
Communications with all your medical providers on the Alcure digital health platform and Alcure support are private and protected under doctor-patient and counselor-patient legal privileges to enable you to speak freely to your medical providers about your health conditions. To the extent individual privileges extend to each provider, you agree that all providers are collaborating to optimize your treatment and will share your medical information between them, which is not uncommon, and waive applicable privileges as necessary to carry out this collaboration purpose. The waiver extends to Alcure support which may need to access confidential information in the same way as a medical provider but for administration purposes only. Any disclosure of privileged information to other parties will only be done in accordance with applicable laws. Communications with coaches are subject to a general right of privacy but may not be legally protected from disclosure in the same manner as doctor-patient and counselor-patient communications.
All charges collected from you are allocated for services provided to you by the health care providers utilizing the Alcure digital health platform and are not allocated to any product to include, but not limited to, the medication delivered to you. Medication, along with its delivery, that we supply to you is purchased by Alcure at a fixed price from its partnered pharmacy in California and is "passed through" to you with no pricing markup. Our tutorial and coaching videos are provided to you to facilitate the therapy instituted with you by the health care providers utilizing the Alcure digital health platform and, though subject to all intellectual property protections, are complimentary to you.
Each time you access the alcure.me website or the Alcure digital health platform you are automatically agreeing to services provided by telehealth.
4. Limitation regarding medical advice and our service
The alcure.me website nor any advertising associated with it or the alcure digital health platform, including written content, imaging, and any video imaging ("content") are for informational purposes only. Content is not a substitute for medical advice, diagnosis, prognosis, or treatment. Any questions you may have regarding any health-related condition should be immediately addressed with a qualified health care provider, and you should not disregard medical advice or delay in seeking medical advice based on any content published by Alcure. If you believe you are someone you are with is facing an urgent medical situation or emergency, call 911 immediately. Alcure does not provide urgent medical advice or services through the alcure.me website or its digital health platform.
Alcure is not a pharmacy. Alcure contracts with a licensed, U.S. pharmacy that fulfills medication prescriptions for Alcure clients after a prescription is issued by an Alcure affiliate physician licensed in the state where the client resides, including express delivery of the medication to the client. Though Alcure strives to deliver medication in three business days or less, it cannot guarantee a delivery date and delivery can be affected by a variety of factors beyond its control including, but not limited to, incorrect delivery address information, payment rejection, or unforeseen events which may cause medication delivery to be delayed or disrupted.
Alcure is also not a laboratory. From time to time its contracted health care providers may require you to obtain laboratory tests to continue with service. Such tests are provided through a contracted laboratory and priced separately. Alcure will advise you in advance of any additional medical services, including lab work and prescriptions for medication designed to mitigate potential side effects of the primary medication it prescribes to treat Alcohol Use Disorder, including pricing.
The Alcure digital health platform treats Alcohol Use Disorder using pharmaceutical extinction (also called pharmacological extinction or the Sinclair Method). It is not an all-purpose digital health platform and does not treat other physical ailments except those related directly to pharmaceutical extinction which includes, but are not limited to, primarily potential side-effects of the medication we prescribe.
The telehealth services should not be considered your primary source of medical care and are not intended to be a substitute for care with a primary care physician. As such, you should advise your primary care physician of your care with Alcure and all medication prescribed by Alcure, and also advise your health care provider on the Alcure digital health platform of all medications are taking and all medical conditions you have to optimize care and reduce the risk of contraindicated drug interactions or treatments. In other words, be transparent with all of your health care providers, including those on the Alcure digital health platform regarding all medications, whether prescribed or over-the-counter, legal or illegal and all medical conditions you have for your safety. You may elect to have your Alcure health care provider communicate directly with any other health care provider by contacting firstname.lastname@example.org.
Though Alcure provides a robust technology supporting its digital health platform, it cannot guarantee against risk in loss of electronic data, delay in electronic transmissions and communications, quality in electronic transmissions and communications, third-party "hacking" or data loss.
Alcure requires all clients to answer a health questionnaire that includes more detailed terms regarding (1) consent to telehealth treatment, (2) privacy, and (3) informed consent for treatment after clicking on the "Start" button on any of the pages of the alcure.me website and all terms set forth in each of these forms are incorporated by reference herein.
5. Pricing, private pay, insurance
Alcure publishes in clear and unambiguous terms its pricing and the services clients are entitled to in return for its pricing on the Pricing page of the alcure.me website. All pricing is subject to change but once a client signs up, the client's monthly pricing will not change. It may change if a client cancels recurring payments and attempts to sign up again after pricing has changed.
Alcure is private pay digital health platform. Clients may pay with any major credit or debit card, or an employer Health Savings Account (HSA) or Flex Spending Account (FSA) card. We also accept your CareCredit card with the MasterCard logo.
If a client has medical insurance we'll help you get reimbursed. Upon request, Alcure will provide to you a "superbill" which is a detailed receipt identifying the medical codes used by insurance companies to process payment, which you may submit to your insurance company requesting full or partial reimbursement. Alcure does not guarantee or make any representation as to whether your insurer may or will reimburse any payment made to Alcure for its service.
6. Intellectual property
Alcure is the sole owner of all content and design, whether in text, image, video or sound recorded format associated in any way with the alcure.me website and the Alcure digital health platform and all are protected by U.S. and international copyright, trademark, patent, trade secret, and other intellectual property laws. Your use of the alcure.me website or Alcure digital health platform is strictly for personal, non-commercial use by you and you may not reproduce or distribute in any way whatsoever any of the foregoing except as permitted by this agreement. All names associated with Alcure, including logos, slogans, titles, and other expressions are subject to trademark, trade name, service mark or related mark or goodwill protection. You may not use any such information without the written consent of Alcure.
You may cancel service any time and you are only responsible for the month in which you cancel. Alcure may cancel your service and subscription at any time for any reason in its sole discretion.
You agree that use of the alcure.me website or Alcure digital health platform is at your sole risk. Alcure expressly disclaims all express and implied warranties, including any warranty of merchantability or fitness for a particular use, lack of infringement, guarantee of outcome, lack of side-effects of any medication it furnishes, guarantee of delivery of medication it furnishes, discovery by other persons or entities of the services it provides to you including the medication delivered to and directed for use by you, functionality of its digital health platform, data protection or preservation of data, accuracy of data you provide, and integration of that data with the Alcure systems or it health care providers or affiliates.
You, along with your respective heirs, family members, successors, assigns, agents, representatives, shareholders, officers, directors, partners, managers, employees, former employees, sureties, administrators, trustees, members, principals, and beneficiaries hereby fully and forever waive, relinquish, release and discharge Alcure and its respective successors, assigns, agents, representatives, shareholders, officers, directors, partners, managers, employees, former employees, sureties, insurers, administrators, trustees, members, principals, beneficiaries, and all persons, firms, associations, subsidiaries, and/or corporations connected with them, and each of them, from any and all claims, demands, controversies, losses, damages, actions, causes of action, debts, liabilities, costs and expenses (including, without limitation, attorneys’ fees, experts’ fees, consultant’s fees and court costs), and obligations of every kind or nature whatsoever, in law or equity, in contract, tort or otherwise, anticipated or unanticipated, direct or indirect, fixed or contingent, which may presently exist or may hereinafter arise or become known arising out of, caused by, incurred in connection with or in any way pertaining to content on the alcure.me website or the services provided on the Alcure digital health website to the maximum extent permitted by law.
Testimonials appearing on the alcure.me website are obtained from existing clients of Alcure either from their voluntary statements to Alcure or from means by which Alcure seeks feedback information from clients. Testimonials reflect subjective statements of individual clients based on their experience in using the Alcure digital health platform and should not be construed as an objective, typical or representative outcome of what you or another client, or prospective client, will experience in using the Alcure digital health platform, including specifically reductions or outcomes in the the volume or frequency of consuming alcohol over time, and duration in obtaining such outcomes. Alcure does not pay any client for testimonials or otherwise discount charges or compensate clients in any fashion whatsoever for testimonials. Testimonial content is displayed exactly as stated by the client except Alcure reserves rights to correct syntax and may shorten statements into segments for relevance but without compromising accuracy.
You agree that all disputes with Alcure or its affiliates are governed by the laws of the state of California and that any and all legal actions against Alcure or its affiliates shall be filed within the state of California, County of Los Angeles, Superior Court of the state of California and not federal court, and that if there is a conflict of the terms of this agreement with a valid law of any jurisdiction where performance is to take place, then performance will be modified to the minimum extent necessary to comply so that it conforms to the maximum extent possible with all terms of this agreement.
You agree to indemnify, defend and hold harmless Alcure and its respective successors, assigns, agents, representatives, shareholders, officers, directors, partners, managers, employees, former employees, sureties, insurers, administrators, trustees, members, principals, beneficiaries, and all persons, firms, associations, subsidiaries, and/or corporations connected with them, and each of them from and against any claim, actions, demands, liabilities and settlements, including without limitation reasonable legal fees and litigation costs of any kind associated with, arising from or related to in any way whatsoever your violation of this contract and waive any defense based on substantial compliance with the terms of this agreement. The terms of this indemnification expressly extend to all health care providers, including therapists and coaches operating on the Alcure digital health platform, associated in any way whatsoever with the above and in particular with your lack of adherence with the advice or recommendations of such healthcare providers, therapists and coaches, including specifically the content of the accelerator tutorial videos provided to you as part of our service.
Alcure grants you a limited license to access and make personal use of the alcure.me website. Alcure asks for certain information such as your real name, birth date, address, phone number, and email address when you sign-up or if you communicate with Alcure. Information communicated to Alcure is maintained in accordance with HIPAA (Health Insurance Portability and Accountability Act) which is a federal law requiring health information privacy and security for patients. Such information will be collected and transmitted in compliance with HIPAA, and by using the alcure.me website or Alcure digital health platform you agree to the collection and transmission of all your information to the maximum extent permitted by HIPAA and all other related laws. Alcure also collects payment information from you using PayPal, which provides encryption technology to process payments. PayPal does not provide Alcure credit care numbers but does provide other credit card data.
Alcure will use your information for purposes to include, but not limited to, fulfilling our service obligations to you, improve the quality of service we provide to you and others, to notify you of modifications to our service, to market and promote the alcure.me website and Alcure digital health website, to fulfill any other purpose designated or authorized by you expressly or impliedly.
Alcure reserves rights to publish client treatment outcomes during or following treatment but without any identifying information of the client so that these publications are kept anonymous. Alcure may request client feedback and testimonials which you may either accept or decline to provide.
Alcure may collect analytics to measure usage trends for the alcure.me website. Analytics tools collect information sent by your browser or mobile device including the pages you visit and other information and assist in improving the services offered on the Alcure digital health platform. Alcure may also collect information your browser sends whenever you visit the alcure.me website is known as log data. Log data may include information such as your computer’s Internet Protocol address, browser type, and version, the pages of the alcure.me website you visit, date and time of visits, time spent on the pages, and other related information.
Latest version June 9, 2019.